Start a conversation

Brief rundown on your phone

Transfer a call to another team member:

If you have the call on the line that you would like to transfer you would press transfer on your phone and then the extension you want to transfer to. When the person picks up let them know who you are transferring and then press the transfer button again.

Steps

Answer the call -> Press transfer -> Type extension -> Talk to the colleague -> Press transfer.


Forward your calls to another team member:

If you would like to have all of your calls transferred to someone else for the day or for an hour or two here is what you would need to do.
Steps:
Pick up the phone and hear the dial tone
Press *2 on the keypad and then type the 4 digit extension that you want to forward your calls to.
Then you will hear three beeps and you can hang up.
 
When you would like to begin to receive calls again.
Pick up the phone and hear the dial tone
Press #2
Then you will hear three beeps and you can hang up.

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  1. Kirsten

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